Shipping Policy

Delivery times for orders may vary depending on several factors, but in general, most shipments arrive within a period estimated between ten and twenty business days. This timeframe is calculated using working days, which exclude Sundays, public holidays, and days when severe weather signals or other environmental conditions halt delivery operations. While we always aim to process and ship orders as promptly as possible, customers should be aware that transit time may be extended during high-demand periods, such as large promotional events or seasonal sales, when order volumes increase significantly. These peaks can place additional pressure on transportation networks, which may lead to slightly longer waiting times than usual.

Please also note that once an order is finalized and confirmed, the delivery address cannot be modified. For this reason, we recommend double-checking your address details before submitting your purchase to ensure there are no errors or omissions. Scheduled delivery services are currently unavailable, meaning customers will receive their packages based on the natural flow of the shipping process rather than a preselected appointment time.

In certain situations, delivery may take longer than anticipated due to external circumstances. Severe weather conditions can disrupt logistics routes or temporarily prevent carriers from operating safely. Periods of heavy promotional activity, such as flash sales or large-scale discounts, may increase overall shipping volume, resulting in delays. Problems with the provided delivery address, such as incomplete information or mistakes in the postal code, can also slow down the delivery process. If an item included in your order becomes unavailable or is unexpectedly out of stock, a member of our customer service team will reach out to inform you of the situation. In such cases, the order may be canceled and refunded once the unavailability is confirmed.

All orders currently qualify for free shipping, and there are no additional delivery fees added to your purchase. However, the carrier must be able to reach you successfully in order to complete the delivery. If attempts to contact you during two consecutive delivery visits fail, the order will be canceled, and a refund will be processed to your original payment method. To stay informed about the progress of your shipment, customers can conveniently track their order through the Order Tracking page, which provides updated information from dispatch to arrival.

There may be instances where we are unable to ship an order at all. Possible causes include the requested item being out of stock, the delivery destination being within a location we cannot serve, or the address provided being a PO Box, which carriers cannot deliver to. Payment verification issues can also prevent an order from being processed for shipment.

If you receive an item that does not match what you originally ordered, we encourage you to get in touch with our customer support team so they can arrange a return and provide a refund. If the size received is incorrect, you may return the item and place a new order for the correct size. In situations where a shipment appears delayed or you have not received your package within the expected timeframe, reviewing the shipping details for the specific type of product you ordered may help clarify whether additional waiting time is normal. If the package seems overdue or you are unsure about its status, you may contact our support team at officialhellobubble@outlook.com for further assistance.