Return Policy

Our store offers a return window that extends for thirty days from the date you receive your purchase. During this period, you may send an item back to us so long as it meets the conditions outlined in this policy. Any product you wish to return must be kept in the same state as when it first arrived. This means it should not have been worn, used, washed, or altered in any way. All original tags must remain attached, and the item should be placed in its initial packaging. To process a return, proof of purchase is required, which may include a receipt, order confirmation, or another verifiable record of the transaction.

If you decide to begin the return process, you can reach our customer support team through the email address officialhellobubble@outlook.com. After reviewing your request, we will let you know whether the return is approved. When your return is authorized, we will send you a shipping label and provide detailed instructions to ensure your package is sent to the correct location. Items sent back to us without prior approval or without proper return authorization cannot be processed and will not be accepted.

We encourage customers to contact us at any point during this process if they have concerns about how to return their purchase or need clarification on any part of the policy. Our support team is available through the same email address and can guide you through any uncertainties.

Upon receiving your order, we ask that you examine the contents right away. If the product appears damaged, defective, or if you were sent something other than what you ordered, it is important that you inform us as quickly as possible. This allows our team to investigate the issue and determine the appropriate corrective action, whether that involves a replacement, refund, or another solution.

There are certain categories of merchandise that cannot be sent back due to hygiene, safety, or other restrictions. If you are unsure whether a specific product falls under a non-returnable category, you are encouraged to reach out before attempting to send anything back. We can clarify whether your item is eligible so you can avoid unnecessary inconvenience.

If you wish to exchange a product, the fastest way to receive the preferred item is to follow the return steps outlined in this policy and then place a new order once your return is approved. This ensures availability and minimizes delays that may arise from processing an exchange.

For customers within the European Union, there is an additional right provided by law that allows you to cancel or return your order within fourteen days of receiving it, without needing to explain the reason for doing so. This right applies even if the general return policy allows a longer time frame, and the condition requirements remain the same: items must be unused, in their original packaging, with tags intact, and accompanied by proof of purchase.

Refunds are issued after the returned item arrives at our facility and undergoes inspection. We will contact you to confirm whether the refund is approved. If all requirements are met, the refund will be processed to your original method of payment. It generally takes up to ten business days for the funds to appear, though banks or credit card institutions may require additional time to complete their processing. Should more than fifteen business days pass after your refund approval without receiving the funds, please contact us so we can assist in resolving the delay.

If you have any additional questions about this policy or need assistance with a specific return matter, you may contact us at officialhellobubble@outlook.com.